What is the estimated arrival time of an agent?
Up to 2 hours from service confirmation, under normal operating conditions.
The estimated arrival time of an agent is up to 2 hours from service confirmation, provided that operating conditions are normal and no external issues affect the response time (such as unusually high demand or force majeure events).
You can find more information and see different action scenarios, priority levels, and estimated response times in the Roomonitor Service Guide.