Services
Information about the 24/7 Control Centre, alarm management, guest assistance, check-ins, access issues and on-site interventions through our Field Service team.
- Can I use Roomonitor services without purchasing a device?
- What is the difference between Alarm Assistant and Guest & Property Services?
- Where is Roomonitor available?
- Are there any additional costs for reaching certain volumes of alerts or notifications?
- What happens if a service is requested outside the contracted hours?
- What does the Roomonitor concierge service include?
- Which services are available 24/7, and which depend on the schedule?
Field Service
Alarm Assistant
Openings and Check-ins
- What is the difference between an Opening and an Emergency Opening?
- How much notice do I need to request an in-person check-in?
- What are the conditions to request a check-in with Roomonitor?
- How do we handle check-ins at Roomonitor?
- What happens if a check-in is scheduled for 10:00 PM and the guest does not arrive?
- Common opening scenarios
- What is the difference between a standard opening and an urgent opening?