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What is a Field Service agent?

A Field Service agent is a Roomonitor professional who provides on-site assistance when a situation cannot be resolved remotely.

A Field Service agent is a Roomonitor professional who provides on-site assistance when a situation cannot be resolved remotely.

Their responsibilities include:

  • Emergency openings

  • In-person check-ins

  • Basic technical issue resolution

  • Key delivery or recovery

  • Direct guest assistance

All agents operate strictly according to the protocols defined in Manager. We have Field Agents available in Barcelona, Madrid, Valencia, Malaga, Seville, Granda, Lisbon, Porto, París, Brussels and Milan.