What is the difference between Alarm Assistant and Guest & Property Services?

Both services are operated by the Roomonitor team, but their scope is different.

Alarm Assistant

• Focused exclusively on alert management, mainly noise alerts

• Our team monitors alerts in real time and acts according to your predefined protocols: automatic calls, manual guest calls, client notifications and follow-up

• A preventive and reactive service designed to avoid neighbour complaints and fines

Guest & Property Services

• Covers a much broader operational scope

• Includes guest- and property-related tasks, such as:

  • Access issues or lost keys

  • Technical incidents (electricity, water, air conditioning, WiFi)

  • Check-in assistance

  • Concierge services and guest requests during the stay

• Services can be handled remotely or on-site, depending on the case and location

In short: Alarm Assistant focuses on alerts, while Guest & Property Services manages day-to-day property operations.